The Indianapolis International Airport (IND) has been named Travel + Leisure’s Top Domestic Airport as part of the magazine’s 2020 World’s Best Awards readers’ survey.
This marks the first time the Indy airport has been ranked in the top spot by Travel + Leisure and the fifth year in a row it has been named one of their Top 10 Best Domestic Airports. Survey respondents gave IND high marks in the categories of access, check-in/security, restaurants/bars, shopping, and design.
“This prestigious award affirms our continued commitment to delivering exceptional customer service and elevating the passenger experience to its highest level,” said Indianapolis Airport Authority Board President Barbara Glass. “I commend all of our IND employees and business partners on their continuous efforts to deliver Hoosier hospitality and make ours a world-class airport.”
IAA Executive Director Mario Rodriguez added, “The importance of this award could not be any greater than to come at a time when our employees have been challenged at an even greater level because of the coronavirus. They have continued to operate at the highest level of professionalism and customer service over these past trying months. We accept this award on their behalf, as well as all of those dedicated tourism and hospitality employees throughout our city whose lives have also been impacted.”
IND has also been named Best Airport in North America by Airports Council International for eight consecutive years, Best Airport in the U.S. by Condé Nast Traveler six years running, and Best Airport in North America by J.D. Power twice. The Indy airport served a record 9.5 million passengers in 2019 and launched nine new flights, including welcoming a new airline with the addition of Spirit Airlines.
For a full listing of the 2020 best domestic airports and other travel industry winners, visit travelandleisure.com.